On-site service

Take advantage of our comprehensive support services. Our staff members are not only available to you during the installation phase; you can also find them at our four regional branches and, of course, at our headquarters in Eutin.

You can reach us by phone Monday through Friday between the hours of 7:30 AM and 5 PM, or email us at Support(at)TimberTec.com.

Support for general questions about our software:

++ 49  4521 7600-380


Support for glulam work preparation and plant control:

++ 49  4521 7600-395


We also offer remote diagnostics

All you need is an Internet connection, and we can connect directly to your screen using the TimberTec SupportViewer. This lets us make our diagnosis even faster and in direct contact with your system and perform remote maintenance.